FAQ

Welcome to our FAQs page where you can find out more about MusicPlus Digital and how it works.

After reading more if you want to Sign-Up please click on the Sign-Up button at the bottom of the page

About MusicPlus Digital

What is MusicPlus Digital?

MusicPlus Digital was originally created as a free Key Stage 2 music resource for Kent (UK) schools and is currently used in lots of primary schools across the county

What age is this resource designed for?

Primarily the resource is for lower Key Stage 2 children so between the ages of 7 and 9 however, anyone who is young at heart can have a go!

How does it work?

After signing up you will access 15 digital lessons which you need to follow through in order from 1-15. Each lesson is separated into parts so that you can replay any section until you get the skill being learnt perfected

How long will I be able to access the resource?

We are currently opening up access to MusicPlus Digital for individual learners until the end of August 2021. We will update you on the email you signed up on should this change.

Is it just for Ukulele?

Yes, the resource only teaches the Ukulele.

How much does it cost?

Access to MusicPlus Digital is free - you just need to sign up to gain access.

Do I have to be in Kent to use it?

If you want to use the resource with a class of children, yes but an individual signing up can use it from anywhere in the world.

Why are some of the lessons locked?

Once you have started the video for one lesson, the next one will unlock for you to watch when you’re ready. This ensures that you learn all the skills in the right order.

How long will each lesson take?

Digital content in one lesson, if each part is viewed in succession will take roughly 45 minutes.

How long will the whole course take?

If you access one lesson a day it will take 15 days to complete but you can do it over any period of time.

Will I get a Ukulele if I sign up?

No, you will need to have access to a Ukulele before you start.

What kind of Ukulele do I need?

You can use a Soprano or Concert Ukulele.

How do I tune my Ukulele?

There are plenty of apps on both iOS and Android that will help you tune your Ukulele. Just go to your app store and search Ukulele tuner. If you are on a desktop computer, there are also lots of free online resources and websites which will help you tune. We always recommend tuning your instrument before you start so that it sounds great when you play along with Jake.

What is the best way to view MusicPlus Digital?

We recommend using a PC with a larger screen but MusicPlus Digital has been optimised for use on all devices.

I used MusicPlus Digital at school - can I still sign up?

If you finished the course you can still sign up for a refresher! If you started the course but didn’t complete it, you can complete it at home by signing up. Sign up here.

What will I learn with MusicPlus Digital?

By completing all the lessons, you will learn:

  • Parts of the Ukulele
  • String names
  • Chords: C, A minor, F and G7
  • Note lengths: Crotchet, Minim, Quaver, semiquaver,
  • Strumming
  • TAB
  • Picking melodies
  • Lots of new songs

I found something in the video confusing?

This resource was designed for use in schools with a teacher and lots of people learning at once, so sometimes Jake, your virtual teacher, will mention things which don’t quite make sense in the context of learning at home. However, don’t worry - you're still learning everything you need from the videos here.

How are you using my data?

Your data will only be used to contact you regarding MusicPlus Digital, and for Kent Music to know how many people are accessing the service. We will never sell or share your data with a third party, and will be stored securely.

Where can I send feedback about MusicPlus Digital?

Technical FAQs

I have issues with video playback

If your video isn’t starting or loading, is slow, or if you can’t see it at all, here are a few troubleshooting tips that may fix these problems. After trying each tip, check whether the video will play.

  • Refresh your browser's page.
  • Wait for the grey bar at the bottom of the video to grow before clicking play.
  • Check your technical settings.
  • Clear cache and cookies and restart your browser.

Why is my video slow or choppy?

It is important that you click play after the grey bar at the bottom of the video has started to load. If your video hasn’t loaded properly and isn’t playing smoothly, try these steps:

  • Check your Internet connection and technical requirements.
  • Refresh your page.
  • Pause the video. Allow the grey bar at the bottom of the video to load further. Try playing the video again.
  • If the video still doesn’t load, clear your browser’s cache and cookies and try viewing the page again.

If you’ve completed the steps above and are still experiencing issues, you can try contacting us here…

Why can’t I hear my video?

  • Adjust the volume on your computer and speakers.
  • Refresh your page.

Why can’t I see the animated words?

If your video is playing and you think you are supposed to see an animation of sing-along words or notes, but none are there, try these steps:

  • Check your Internet connection and technical requirements.
  • Refresh your page.

If you’ve completed the steps above and are still experiencing issues, you can try contacting us here…

The animation and the video are out of sync, what can I do?

  • Check your Internet connection and technical requirements.
  • Refresh your page.
  • Pause the video. Allow the grey bar at the bottom of the player to load. Try playing the video again.

What browser should I be using?

If you’re not using the most up-to-date version of your browser, you may experience problems more frequently. Learn more about web browsers and check what version you're currently using at http://whatbrowser.org

For instructions on how to upgrade, visit your browser's help resources:

I can't see the whole page on-screen, what do I do?

The page you see on screen should look like this:

screenshot

You can zoom out on your browser page:

  • On a Mac, press the Command and – (negative) buttons together.
  • On a PC, press the Control and – (negative) buttons together.

You can zoom in on your browser page:

  • On a Mac, press the Command and + (plus) buttons together.
  • On a PC, press the Control and +(plus) buttons together.

If I skip ahead in the video, will it go out of sync?

It is important to allow the grey bar underneath the video to load before clicking to any other point in the video. Once the video is loaded properly, you should be able to click anywhere in the timeline while everything remains in sync. If after clicking on a different point in the video, it skips, is slow, or the animation is out of sync, try these troubleshooting steps:

  • Pause the video. Allow the grey bar at the bottom of the player to load. Try playing the video again.
  • Refresh your page.
  • Check your technical settings.

How do I clear cache and cookies?

Follow the instructions provided by your browser:

What are the technical requirements for MusicPlus Digital?

Follow the instructions provided by your browser:

  • PC: IE 9 and above Safari 5+ Chrome Firefox Windows 7+ 21.0 (for mp4 support) Firefox Windows Vista 22.0 (for mp4 support)
  • Mac: Safari 5+ Chrome Firefox 22.0 (for mp4 support)
  • iOS 4.0+
  • Android 4.0+
  • Connection Speed 5MB+ broadband for good playback